Shipping policy

Turquoise Spur – Shipping Policy

We work hard to get your orders out as quickly as possible! During busy periods, please allow 1–3 business days for processing and packaging.

If you need your order by a specific date, please contact us at info@turquoisespur.com and we’ll do our best to help.

Shipping Rates (U.S.)

Domestic Shipping Options

• $7.00 Ground: 3 - 5 business days
• *No International Shipping*

Lost or Delayed Packages
If your package is lost in transit, please email us at info@turquoisespur.com so we can assist with filing a claim. Shipping carriers require packages to be in transit for a period of time before a claim can be filed. If your package cannot be located after the investigation, we will reship your items if available or issue store credit.

Important Notes

• We are not responsible for stolen packages. Once a package is marked as delivered, you will need to contact the carrier directly.
• We are not responsible for delays caused by shipping carriers and do not refund shipping costs if delivery timelines are not met.

Carrier Contact Information

• USPS: 1-800-275-8777
• UPS: 1-800-742-5877

If you have any questions, feel free to reach out—we’re always happy to help!